"You eyes can deceive you. Do not trust them" - Obi-Wan Kenobi
A long time ago in a galaxy far, far away……….
Ok, we know this is a shameless ploy to play upon the release of the latest Star Wars film opening soon in a theater near you, but we just couldn’t help ourselves.
We all love these fantastic voyages into deep space where we can check out of reality for a bit and imagine we have Jedi powers to save the World. We can relate these classic and revered movies to real life, so that’s what we are going to do.
Using only quotes from the Star Wars saga, we will explain the difference between SERVPRO of North Kanawha Valley and our competitors in the restoration industry.
1.“Do, or do not, there is no try”- Yoda
With SERVPRO handling your disaster situation in the Charleston, WV area you will never have to worry about us giving you the best service possible. Our highly trained technicians will never have to make a guess when it comes to the proper way to handle the cleanup and restoration of your project.
2. “I’ll not leave you here: I’ve got to save you!” – Luke Skywalker
This is the attitude of every one of our technicians as they tackle the task of getting your emergency under control, no matter what time of day or night. We will always be there for you 24/7/365!
3.“We shall double our efforts !” – MOFF Jerjerrod
SERVPRO will always go the extra mile for our customers; if it means we have to call in reinforcements from one of our trusted SERVPRO Large Loss Recovery teams, then that’s what we will do. No loss is too large for us.
4.“Train yourself to let go of everything you fear to lose.” – Yoda
With SERVPRO’s “Restore vs Replace” philosophy, we can keep the cost down on our projects by “saving” your property and contents by following very specific procedures in our restoration processes. These ideals keep us from having to perform excessive amounts of demo to the structure. Also, with the advances in technology in our field, we are able to restore content items that would have once been considered non-restorable a few years back.
5.“Great kid. Don’t get cocky.” – Han Solo
We do occasionally make mistakes, but unlike some of our competitors, we own up to our miscues and diligently correct any issues in order to restore your confidence in us.
6.“You will know when you are calm, at peace, passive. A Jedi uses the Force for knowledge and defense, never for attack. “ – YODA
We always strive to leave you cool, calm, and collected when we restore your home or business. This can be a very stressful time for you, but with our help, you can have the peace that comes with knowing you have someone that truly has YOUR best interest in mind.
7.“You do have your moments. Not many, but you do have them. “ – Princess Leia
It is not our practice to run down our competition, but the following has been just too much fun for us to pass up. To be honest, there may be one or two restorers that we might recommend if it was a situation in which we could, for some crazy reason, not be able to respond.
8.“I wouldn’t be nice to you; it doesn’t pay much.” – Han Solo
Some companies in our field are only worried about landing the “big one”. They won’t bother themselves with “smaller jobs” that may not pay them what they think they are worth. This pious attitude is not found in our organization. We care about every disaster no matter what size it is or how much it pays.
9.“It’s not my fault.” – Han solo
You may hear this from another company, but never from us. As we stated earlier, we do make mistakes, but we try everything possible to resolve them.
10.“Mind tricks don’t work on me.” – Watto
Some contractors may try to run up the cost of a claim by doing what we call “upselling a job”. These companies spend so much time trying to find other ways to take your hard earned cash that it clouds their vision of why they are there in the first place. We will always be upfront with you and NEVER try to get more out of you, or your insurance carrier, than is applicable to your emergency.
11.“It’s a trap! “ – Admiral Ackbar
Some contractors will also try to tell you that you HAVE to use them because they are on a specific insurance companies provider list. This is NOT true! It is the homeowner, or business owner’s choice of who they use as their trusted vendor. SERVPRO is a trusted vendor for many insurance companies, municipalities, and corporations and we are able to service you no matter what insurance program you have. Don’t let others fool you by telling you that you MUST use their services.
12.“The ability to speak does not make you intelligent, now get out of here.” –Qui-Gon Jinn
Any company can spout restoration rhetoric; however, it takes a highly trained and certified technician to perform cleanup and restoration properly. All of our leaders are certified through The IICRC (Institute of Inspection Cleaning and Restoration Certification). They also go through extensive SERVPRO continuing education and training during their time with us. Our technicians can not only talk the talk, but they can walk the walk as well.
13.“In my experience there is no such thing as luck.” – Obi-Wan Kenobi
In conclusion, don’t take chances when it comes to your restoration project. Call the Pro’s at SERVPRO for an out of this World experience. You’ll be glad you joined forces with the most respected company in the restoration field.