Recent Commercial Posts

Different Hats

4/27/2018 (Permalink)

Commercial Different Hats SERVPRO hats through the years

”Commercial buildings are not large houses!”

Our local SERVPRO franchise has 4 Commercial Drying Specialist on staff and this is one of the first things they learn when attending an Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and uses, but others may not be that obvious like intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer will be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialist know the differences between commercial and residential properties and can “change hats” instantly from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in our area trust SERVPRO for all their restoration and cleaning needs.

SERVPRO is also on the cutting edge of document drying science and have the ability to dry, clean, sanitize, and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are ever needed to be produced.

Another advantage SERVPRO of North Kanawha Valley has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues, or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of North Kanawha Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.

Are You Ready? SERVPRO of Teays Valley/ North Kanawha Valley

3/7/2016 (Permalink)

Commercial Are You Ready?  SERVPRO of Teays Valley/ North Kanawha Valley Emergency Ready Plan

Recently the United States have been affected by many different types of disasters.  Flooding, fires, tornados, hurricanes, and blizzards threaten homes, businesses, and communities.  As many as 50% of businesses  may not recover following a disaster, according to recent industry research.  Of the businesses that survive following a disaster the majority of these businesses had a preparedness plan in place.

Pre-planning can serve as an additional insurance policy aimed at peace of mind.  By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire can affect your business!

Preparation is an important component in making it through any size disaster, whether it’s a small water leak, a large fire, or flooding as we have recently experienced in Charleston, Sissionville, Saint Albans, and Cross Lanes, WV.  The best time for planning for such events is not when the disaster happens, but well before it happens it happens.  Contact your local SERVPRO of North Kanawha Valley/ Teays Valley Professionals to establish your Emergency Ready Program.

Emergency Ready Program

·   A no cost assessment of your facility.

(This means there is no need to allocate funds, giving you a great value at no cost.)

·   Provides facility details such as shut-off valve locations, priority areas and priority contact information.

(Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”)

·   A concise profile document that contains only the critical information needed in the event of an emergency.

(It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.

·   A guide to help you get back into your building following a disaster.

(This can help minimize the amount of time your business is inactive by having an immediate plan of action.)

·   Identification of the line of command for authorizing work to begin.

(This saves time so we can begin the work of mitigating the damage which can save you time and money.)

Charleston Area Medical Center Award

11/23/2015 (Permalink)

Commercial Charleston Area Medical Center Award Working together for great customer service

 http://www.wvgazettemail.com/article/20151117/GZ01/151119531

Charleston Area Medical Center Official:

"Dear partners, I share with you the below information about a national award that CAMC has just received.  I share this with you because you too should feel proud of the quality services that you or your company provide to our organization."

 "Let's face it, if you are a vendor (partner) for CAMC, you or your company should celebrate in this achievement as well. Just as our organization provides outstanding quality service, we Expect the same thing from our partners. In many cases the services provided by our partners are constantly in the eye or judgement of the ultimate customer the patient. Just as we are recognized for our efforts and services, We would like to Thank You for the services that you or your company provide for our organization. I know that on some occasions we expect a great deal and even sometimes our expectations are really above the norm. This is why we were recognized for going the extra mile. It is our hope that your organization is better because of the partnership you have with CAMC and the requirements we have for the services provided."