Recent Posts

Give Till it ......

2/21/2019 (Permalink)

Why SERVPRO Give Till it ...... SERVPRO Helping with a rebuild for a well deserving Grandmother. This was a project withThe Religious Coalition For Community Renewal.

A lot of people like to quote Mother Teresa and tell you to “Give, but give till it hurts”. At SERVPRO, we lean more towards the advice of Dr. Dennis P Kimbro, PH.D. who said “Don’t give until it hurts, give until it feels good.”

One of the most important items that we task ourselves with is to give back to the community. Our faithful clients have helped transform us from that 2 bay garage in Pinch, WV with its 2 employees to the multiple location 25+ employee business it is today. SERVPRO of North Kanawha Valley would not be where it is today as an industry leader in the Charleston, WV area without the faithful partners that have entrusted us with their restoration and cleaning needs.

This brings us to the dilemma of how do we effectively give in a way that will have the most impact on the issues facing our community.

After a lot of research, we found several agencies that we felt have their finger on the pulse of the issues facing the people of our area.

The longest lasting relationship we have had over the years is with the Union Mission. The folks at Union Mission feed the less fortunate in 28 counties in West Virginia as well as help those in need with clothing and other essentials, that sometimes we take for granted, in 17 counties. Please visit them at http://unionmission.com/ to see what other good works they are doing.

The other agency that we have supported for many years is The United Way of Central WV. Through their efforts they are empowering kids at risk to graduate, they are helping single moms learn new job skills, providing dental care, making substance abuse treatment and recovery a reality. See more at http://www.unitedwaycwv.org/.

 The following is a list of other charitable organizations SERVPRO assists.

 American Cancer Society/ Relay for Life. Join our team at http://main.acsevents.org/site/TR/?fr_id=92215&pg=team&team_id=2369508

 American Red Cross at: https://www.redcross.org/local/west-virginia.html

 Prestera Foundation at: http://www.prestera.org/about-us/our-history/

 This is just a sampling of some of the organizations we give to. We also help our local schools with various fundraisers, area non-profit dog rescue groups and shelters, as well as other various charities and organizations that may need assistance from time to time.

If so moved, we ask you to join us in helping our community be the best it can be and remember; give till it feels good.

Sign, Sign, Everywhere a Sign

2/19/2019 (Permalink)

Storm Damage Sign, Sign, Everywhere a Sign Sign found in a flooded building during the 2016 West Virginia Floods.

No, this has nothing to do with the famous Five Man Electric Band song from the 70’s. We are not about protesting anything today. SERVPRO of North Kanawha Valley is all about protecting you from dangerous weather situations. Did you know that the National Weather Service has come up with a multitude of symbols/signs that give us advanced warning us dangerous weather related events?

Take a closer look at the NWS website to discover all the early warning symbols/signs at https://www.weather.gov/safety/ .

Since the start of the spring flood season in West Virginia is coming upon us next month we thought we would concentrate this blog on flood safety. We will cover the cleanup and restoration of flooded structures another day. Today we want to concentrate on the preparedness part of flooding because we know from years of experience that being prepared ahead of time will make recovery easier and less costly.

In 2016 the devastating West Virginia floods took over 20 lives and cost millions of dollars in damage. We know that not all of the deaths were avoidable, but some of the folks that perished could possibly be alive today if they had heeded the warnings that were issued. Some waited too late to evacuate, some tried to cross roadways that were covered with water, and some just thought it couldn’t happen to them since a rain event had not happened like this in over 100 years.

In its flood safety section https://www.weather.gov/safety/flood the NWS gives us some great information to help prevent disasters like the ones we saw in 2016. The WRN program has proven to be a life saver.

Please have a preparedness plan in place and follow it should flooding ever happen near you.

As always SERVPRO of North Kanawha Valley is here for you if your Charleston, WV home or business ever sustains flood damage.

Extraction Sucks

2/15/2019 (Permalink)

Water Damage Extraction Sucks Production Team Leader Jason Vinyard extracting water in a local commercial building.

Lately we have been hearing stories of some restoration companies in our area not doing an initial extraction of standing water during a water damage.

They are telling the customer that that is what the drying equipment is for and it’s just a waste of time to suck the standing water out.

Although there are very rare cases, such as when a concrete floor has sufficient floor drains to carry off excess water where we would not have to extract, in most cases we will have to extract some water. One of the reasons I suspect that other companies do not want to do an initial extraction is cost. The drying equipment used on a water loss is usually the most expensive part of the restoration process and the longer it takes to dry the more money these said companies make. The water extraction step removes the majority of the water from your home or business. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time, thus saving you money on drying time as well as to help to prevent mold and other secondary water damage. Our highly trained technicians will begin the water removal process almost immediately upon arrival on a water loss using powerful pumps, truck-mounted vacuum units, or portable extraction machines to quickly remove hundreds or thousands of gallons of water from the properties we are restoring.

If you find yourself in need of a truly professional restoration company, call the professionals at SERVPRO of North Kanawha Valley. One of the reasons we are better is because we suck.

The Doctor Is In

2/13/2019 (Permalink)

Why SERVPRO The Doctor Is In Brittany Sutherland one of our production team doctors.

There are certain events that happen in our lives that call for people that are highly trained in their profession.

When we need a surgical procedure, especially one that could affect our lives forever, we want someone that has the education, experience, good reputation, compassion and is up on the latest technological advances in their field. What we do not want is a beginner or someone that does not keep up with the latest advancements in their area of expertise.  We also don’t want someone just in it for the money that doesn’t really care about us as a person. Also, if your surgeon does not come highly recommended then it’s a safe bet you need to look elsewhere.

The same goes for Restoration providers. We know that there are a ton of choices when it comes to picking a company to help you recover from a disaster in your home or business. We also know that just like surgeons, these vendors have different levels of education, experience, abilities/desires to keep up with the latest technology in the restoration industry, as well as various levels of care concerning their clients.

At SERVPRO of North Kanawha Valley we have the balance that should make us your preferred provider.

As we mentioned in our previous blog entitled “New Math”, we have assembled a team of professionals at SERVPRO that have many years of service and countless certifications as well as the hands-on experience you need when you are in need of critical care for your home and business. We handle every one of our customers with compassion and never try to drive up the prices. We come highly recommended as well; you can check out the testimony section of our website https://www.SERVPROnorthkanawhavalley.com/testimonials as well as our Google business, or yelp pages.

Next time your home or business has suffered an accident call on the Drs. of Restoration to make it all better. Oh, and by the way, our team of doctors make house calls 24 hours a day, 7 days a week, 365 days a year!

New Math

1/14/2019 (Permalink)

Why SERVPRO New Math Highly trained local employees make a big difference in the quality of workmanship.

25,21,19,14,11,7,6……………..

No, this is not some weird “new math” countdown. These numbers represent the years of service of some of our great employees. That length of service accounts for countless certifications, tons of hands on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire our people, they typically don’t find the same loyalty as an employee working for a local company because they are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy, but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of North Kanawha Valley has been servicing Charleston, WV and the surrounding  areas for almost 3 decades now and we have invested in our employees, which has in turn, translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You

1/2/2019 (Permalink)

With each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smart phone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)343-6170 to set up an appointment to get you “Ready for whatever happens”.

Up,Up and away at the Yeager Airport Airshow

10/22/2018 (Permalink)

Community Up,Up and away at the Yeager Airport Airshow Loved seeing and interacting with Hercules and Greg of Fly Away Geese, the wildlife removal dogs at Yeager Airport!

What a great weekend SERVPRO had on October 13th and 14th at Yeager Airport in Charleston, WV for the Salute to Our Veterans and First Responder's Air Show!

SERVPRO of North Kanawha Valley was a sponsor this year of this amazing event that included demonstrations from The US Army Golden Knights parachute team, as well as various stunt planes like The Canadian Harvard Aerobatic Team that performed amazing feats for the crowds. One of the stars s of the show were the adorable dogs of Fly Away Geese that are used as wildlife removal animals at the airport; they gave several demonstrations of their abilities during the show. There were also many aircraft parked on the tarmac that the public could tour and learn the history of how these wonderful aircraft contributed to history as well one company that offered helicopter rides over the city and airport. Also there were several souvenir and food vendors on site for those that came hungry, or wanted a memento of their time at the show.

As a sponsor, SERVPRO of North Kanawha Valley was able to set up a display and promote our services to the general public and others who attended the event, but the main focus of our participation was to honor our Military personnel and First Responders. We gave out American Flag lapel pins and registered anyone in the Fire, Emt, Police, and military fields for custom knives. The general public was also included in a drawing for two $50.00 Rock City Cakes gift cards.

We hope that the opportunity presents itself to do this event next year as it was so much fun!

Does your home have a fire extinguisher

7/3/2018 (Permalink)

Independence Day is fast approaching. That comes with the chances of fire hazards, accidents and injuries resulting from putting those fires out.

Follow these tips to make sure your fire extinguisher is ready, just in case something goes wrong.

When is the last time you checked your fire extinguisher?

How old is it? You will find an expiration date at the bottom of the label. If it is more than ten years old, it should be replaced. The pressure could be gone or it simply could not work.

Check the gauge to be sure it is pointing to the green area on the gauge.

Does it have a UL listing on the label to verify that is certified and ready to go?

Once these questions have been verified, make sure you know the location of your extinguisher in the home. Familiarize yourself with how to operate it as well.

To help you to remember, you can use the acronym P.A.S.S.

P-Pull Pin

A-Aim at the base of the fire

S-Squeeze trigger

S-Sweep from side to side

If there is more than one person in the home, have one call 911 and the other use the extinguisher. If the fire has reached a stage other than the start of the fire, it is very important to GET OUT of your residence and wait for the fire department.

TIP: Never add water to put out a grease fire. It could cause and explosion or make the fire even bigger. Try to smother with a lid, pizza pan or cookie sheet. Do not try to remove pan from the stove. Turn the heat off and smother.

CELEBRATE OUR INDEPENDENCE BUT ABOVE ALL STAY SAFE.

Rain, Rain Go Away!

5/29/2018 (Permalink)

Storm Damage Rain, Rain Go Away! Flood waters receding

It's spring and Mother Nature has a lot to say. Spring storms can cause a tremendous amount of damage to your home, in a small amount of time, but it is not only storms that caused that damage.  There are many reasons that water can cause damage to your home.  According to the institute of business and home safety, homes over 30 years old are three times more likely to have a major plumbing or drain problems.  Some studies have shown that 75% of water heaters also fail within the first 12 years.  While this study only covered homes over 30 years, new homes are not excluded from issues either.

                There are some signs to look for when examining your home or a home that you may be looking to purchase:

                Look up- Look for water spots forming on your ceiling they may look like small to large brown rings.  You can also press on these spots they will be soft to the touch. This is to see if they may be formed from a recent leak.

                Feel for soft spots- While we do this for spots in the ceiling, it is also important to watch for these on the floor as well. The floor may sag a little when you are walking to the shower or be soft around the base of the toilet.  This can happen not only in the bathroom, but anywhere within the house.  This could be from current or previous water damage the wet floor or subfloor could be wet and causing the floor to rot.

                Look for rust-  Rust on your hot water tank could indicate a small leak. It is suggested to flush your hot water tank and it will prevent sediment build up.

                Step Outside- After a good rain step outside and inspect the ground around your home.  Is your home landscaped for proper drainage or does the water gather around the base of your home?

                Inspecting your roof-  Inspection of your roof is very important, particularly after a heavy storm.  The combination of high winds, rain and sometimes hail could be detrimental to the life of your roof.  Watch for missing shingles, damaged flashing and pools of water.

                Smell- Odor caused by mold or mildew that could be linked to some kind of water damage inside your house that may have passed unnoticed or unintentionally mistreated.

                Once water damage has happened the clock starts ticking.  The water problem can quickly worsen, causing secondary damage like mold.  When your property has a water damage you don't have the luxury of waiting around to hope that it dries out on its own so call the professionals to get help.  Secondary damage can begin as early as 24 to 48 hours.  Mildew spores are everywhere, but need moisture and a food source to develop. That is just what your wet carpet and drywall offers.  So proper and timely treatment of the water damage is important.

                It is important to note that not all water damages are treated equally.  Each cause of origin has its own standards as far as treatment and coverage.  It is always important to contact your insurance company immediately for them to determine your policy for coverage.

Are you ready?

5/29/2018 (Permalink)

Storm Damage Are you ready? Actual ERP

Catastrophic weather is nothing out of the ordinary anymore for us.  Recently the United States have been affected by many different types of disasters.  Flooding, fires, tornadoes, hurricanes, and blizzards threaten homes, businesses, and communities.  Statistically as many as 50% of businesses may not recover following a disaster, this is according to recent industry research.  The businesses that do survive a disaster the majority of these businesses were prepared and had a preparedness plan in place.

Pre-planning can serve as an additional insurance policy aimed at peace of mind.  By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire can affect your business!

Preparation is an important component in making it through any size disaster, whether it’s a small water leak, a large fire, or flooding as we have recently experienced in Charleston, Sissionville, Saint Albans, and Cross Lanes, WV.  The best time for planning for such events is not when the disaster happens, but well before it happens it happens.  Contact your local SERVPRO of North Kanawha Valley Professionals to establish your Emergency Ready Program.

Emergency Ready Program

 

·   A no cost assessment of your facility.

(This means there is no need to allocate funds, giving you a great value at no cost.)

·   Provides facility details such as shut-off valve locations, priority areas and priority contact information.

(Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”)

·   A concise profile document that contains only the critical information needed in the event of an emergency.

(It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.

·   A guide to help you get back into your building following a disaster.

(This can help minimize the amount of time your business is inactive by having an immediate plan of action.)

·   Identification of the line of command for authorizing work to begin.

           (This saves time so we can begin the work of mitigating the damage which can save you time and money.)