"You eyes can deceive you. Do not trust them" - Obi-Wan Kenobi
May the force be with you when you choose a restoration vendor in Charleston, WV
A long time ago in a galaxy far, far away……….
Ok, we know this is a shameless ploy to play upon the release of the latest Star Wars film opening soon in a theater near you, but we just couldn’t help ourselves.
We all love these fantastic voyages into deep space where we can check out of reality for a bit and imagine we have Jedi powers to save the World. We can relate these classic and revered movies to real life, so that’s what we are going to do.
Using only quotes from the Star Wars saga, we will explain the difference between SERVPRO of North Kanawha Valley and our competitors in the restoration industry.
1.“Do, or do not, there is no try”- Yoda
With SERVPRO handling your disaster situation in the Charleston, WV area you will never have to worry about us giving you the best service possible. Our highly trained technicians will never have to make a guess when it comes to the proper way to handle the cleanup and restoration of your project.
2. “I’ll not leave you here: I’ve got to save you!” – Luke Skywalker
This is the attitude of every one of our technicians as they tackle the task of getting your emergency under control, no matter what time of day or night. We will always be there for you 24/7/365!
3.“We shall double our efforts !” – MOFF Jerjerrod
SERVPRO will always go the extra mile for our customers; if it means we have to call in reinforcements from one of our trusted SERVPRO Large Loss Recovery teams, then that’s what we will do. No loss is too large for us.
4.“Train yourself to let go of everything you fear to lose.” – Yoda
With SERVPRO’s “Restore vs Replace” philosophy, we can keep the cost down on our projects by “saving” your property and contents by following very specific procedures in our restoration processes. These ideals keep us from having to perform excessive amounts of demo to the structure. Also, with the advances in technology in our field, we are able to restore content items that would have once been considered non-restorable a few years back.
5.“Great kid. Don’t get cocky.” – Han Solo
We do occasionally make mistakes, but unlike some of our competitors, we own up to our miscues and diligently correct any issues in order to restore your confidence in us.
6.“You will know when you are calm, at peace, passive. A Jedi uses the Force for knowledge and defense, never for attack. “ – YODA
We always strive to leave you cool, calm, and collected when we restore your home or business. This can be a very stressful time for you, but with our help, you can have the peace that comes with knowing you have someone that truly has YOUR best interest in mind.
7.“You do have your moments. Not many, but you do have them. “ – Princess Leia
It is not our practice to run down our competition, but the following has been just too much fun for us to pass up. To be honest, there may be one or two restorers that we might recommend if it was a situation in which we could, for some crazy reason, not be able to respond.
8.“I wouldn’t be nice to you; it doesn’t pay much.” – Han Solo
Some companies in our field are only worried about landing the “big one”. They won’t bother themselves with “smaller jobs” that may not pay them what they think they are worth. This pious attitude is not found in our organization. We care about every disaster no matter what size it is or how much it pays.
9.“It’s not my fault.” – Han solo
You may hear this from another company, but never from us. As we stated earlier, we do make mistakes, but we try everything possible to resolve them.
10.“Mind tricks don’t work on me.” – Watto
Some contractors may try to run up the cost of a claim by doing what we call “upselling a job”. These companies spend so much time trying to find other ways to take your hard earned cash that it clouds their vision of why they are there in the first place. We will always be upfront with you and NEVER try to get more out of you, or your insurance carrier, than is applicable to your emergency.
11.“It’s a trap! “ – Admiral Ackbar
Some contractors will also try to tell you that you HAVE to use them because they are on a specific insurance companies provider list. This is NOT true! It is the homeowner, or business owner’s choice of who they use as their trusted vendor. SERVPRO is a trusted vendor for many insurance companies, municipalities, and corporations and we are able to service you no matter what insurance program you have. Don’t let others fool you by telling you that you MUST use their services.
12.“The ability to speak does not make you intelligent, now get out of here.” –Qui-Gon Jinn
Any company can spout restoration rhetoric; however, it takes a highly trained and certified technician to perform cleanup and restoration properly. All of our leaders are certified through The IICRC (Institute of Inspection Cleaning and Restoration Certification). They also go through extensive SERVPRO continuing education and training during their time with us. Our technicians can not only talk the talk, but they can walk the walk as well.
13.“In my experience there is no such thing as luck.” – Obi-Wan Kenobi
In conclusion, don’t take chances when it comes to your restoration project. Call the Pro’s at SERVPRO for an out of this World experience. You’ll be glad you joined forces with the most respected company in the restoration field.
Forensic remediation is a solemn but necessary practice in the field of restoration. If you have ever had the misfortune to discover a deceased family member or loved one, you may not realize how important it is to inquire about forensic remediation services. Forensic remediation can be necessary to restore a home back to preloss conditions. The three main causes of forensic damage are suicide, homicide, and unassisted deaths. An unassisted death occurs with someone expires and the body is not discovered for an extended period of time. When a body sits for an excessive amount of time the advanced stages of decomposition sets in. Unassisted deaths are unfortunately common and more damage to the home can occur the longer a body is allowed to decompose.
The biggest reason to have a professional company such as SERVPRO to perform this service is safety. It cannot be stressed enough how important safety is when it comes to any environment that may deal with blood or other bodily fluids. First and foremost blood is pathogenic. What that means is any fresh blood has the possibility to make you sick. SERVPRO technicians are donned in Tyvek suits, gloves, and full face shields. Having the correct personal protection equipment is crucial when handling any materials affected with blood. There are times when the bereaved enlist volunteers to help clean up the areas whom wear little or no protective gear and are subjecting themselves to a harmful environment. During extreme cases, any illness obtained by volunteers could potentially hold the bereaved liable for damages. When you hire SERVPRO, you needn’t worry about any such complications because SERVPRO educates their employees to be certified in all restorative fields, and each franchise carries various insurances necessary for the restoration field.
Another main reason to outsource this line of work to the professionals at SERVPRO is to insure that you are receiving the most quality of service. Certified technicians will understand what types of materials are salvageable or not depending on how affected the areas are. When blood is pooled on the carpet it is not safe to clean and sanitize the area. The most appropriate step to take is to remove the carpet and pad. Once the carpet and pad has been removed the technicians will now address the sub floor. The sub floor will be cleaned and sanitize with an E.P.A. registered disinfectant and sealed with an antimicrobial sealer. There have been scenarios where the bereaved have tried to clean and sanitized porous materials such as carpet, but then have become sick in the future. If porous materials are only lightly affected by splatter instead of being completely saturated they may be cleaned and sanitized. However, in many instances of cleaning and sanitizing these lightly affected areas still leave an unsightly stain.
After the damage has been assessed, and the areas properly mitigated any soiled materials are then bagged in bio hazard bags and properly discarded and hauled from the work site. A side effect of the deceased can be the odor. SERVPRO has several different pieces of equipment that are designed to handle many types of odors, especially odors that are protein base. Once the technicians are completely finished the affected area is now safe for the bereaved and will allow them to mourn properly without the added stress.
2017 United Way Day of Caring
2017 Day of Caring rally for Kanawha/ Putnam County
On September 20, 2017, volunteers gathered to kick-off a day of giving – giving in the form of volunteer work. Day of Caring is the largest one-day volunteer event in the region that provides an opportunity for individuals and businesses to perform hands-on service projects with nonprofit agencies in our community. Volunteers come from the community, businesses, nonprofits, educational institutions, civic and service organizations, schools, and local and state governments.
Volunteers sign up as individuals or teams to help local nonprofits that request help with their projects. Lisa Hudnall, the Day of Caring Coordinator for United Way of Central WV, said," Oftentimes people don't know where to help or how to get started volunteering, so we consider the Day of Caring a good way for people to connect with nonprofits and understand their needs. Plus, it's a great way to meet people, help others and have fun! "
This year we had the opportunity to help a local Senior Citizen Center in Buffalo, WV. The seniors as well as the director were overly ecstatic about the help that was being provided. While we were there we were able to clean up the front of their building. Clean and organize the third floor of their facility for them to have more storage. We also organize all of their garage bays while providing them with much needed storage shelves. It was a very humbling moment when we finally finished up. We were very thankful for the opportunity to be involved in this amazing day yet again this year and look forward to another great year of volunteering with the United Way of Central West Virginia.
It's a credo. A mission. A goal. A constant reminder that when we reach out a hand to one, we influence the condition of all. We build the strength of our neighborhoods. We bolster the health of our communities. And we change the lives of those who walk by us every day.
The Love/Hate Relationship With Your Carpet!
Carpeting: A Love / Hate Relationship
Here's the thing about carpeting: the plush, dense fibers we love to feel underfoot (the Love part) are also really great at clinging to dust, dirt, smoke, pet odors, and whatever other grime comes through the door. (The Hate part)
Wayne Pauley with SERVPRO of North Kanawha Valley gives us a few tips.
"Don't clean your carpet on a humid day," he says, "You don't want it to take too long to dry." Extra moisture could cause mold and mildew, so open windows when your carpet is drying.
Before you deep clean with the machine, suck up loose dirt and debris with a thorough vacuuming. Otherwise, you might end up grinding dirt deeper into the fibers.
Give your carpet's dirtiest spots and spills attention first. "Pretreat the worst stains with a spotting solution," says Pauley. "Let it sit for the recommended length — it will need some time to work."
Pauley says you should have your carpets cleaned professionally at least once a year. A company like SERVPRO of North Kanawha Valley can do a great job on regular maintenance cleaning, because they are trained to do the more difficult deep cleaning like fire damage and soot.
"Regular vacuuming is your carpet's best friend "Dirt is gritty, and actually wears at the fibers." Vacuum at least once a week, and more often if you have pets, allergies, or lots of dirty-foot traffic.
Most of us have busy lifestyles, so make it easy on yourself and call a real professional like SERVPRO of North Kanawha Valley!
The dirt behind mold.
It only takes 48 hours for mold spores to begin to spread.
Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:
- Mold is present almost everywhere, indoors and outdoors.
- Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
- Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
- Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
- Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
- Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.Removing Mold and Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.
If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.
If You See Signs of Mold, Call Us Today – (304)755-9510
Teaching your children to handle the unexpected
Handling the Unexpected
It's that time of the year again. Our children are returning to school and we continue our daily life of work. Sometimes things happen and our children are left to fend for themselves for part of the day and sometimes the entire day. This can come with some hesitation as we allow our children to grow up and fend for themselves. Rest assure the more that you prepare them for this phenomenon the better off you both will be. Latchkey-kids.com gives a handy list of suggested things to do to prepare everyone for when this may happen...
Handling the Unexpected
You can feel more confident about your absence if your child learns some basic skills that might come in handy during an emergency. Organizations such as the American Red Cross offer courses in first aid and cardiopulmonary resuscitation (CPR) in local places like schools, hospitals, and community centers.
Before being left home alone home alone, your child should be able to complete certain tasks and safety precautions, such as:
- knowing when and how to call 911 and what address information to give the dispatcher
- knowing how to work the home security system, if you have one, and what to do if the alarm is accidentally set off
- locking and unlocking doors
- working the phone/cell phone (in some areas, you have to dial 1 or the area code to dial out)
- turning lights off and on
- operating the microwave
Knowing what to do if:
- there's a small fire in the kitchen
- the smoke alarm goes off
- there's a tornado or other severe weather
- a stranger comes to the door
- someone calls for a parent who isn't home
- there's a power outage
Regularly discuss some emergency scenarios — ask what your child would do if, for example, he or she smelled smoke, a stranger knocked at the door, or someone called for you while you're gone.
Saving Lives One Home At A Time.
Saving Lives One Home at a Time
This fall, Red Cross volunteers and our partners will install 100,000 free smoke alarms in high risk neighborhoods nationwide. Sound the Alarm installation and fire safety events will take place in more than 100 communities across the country, providing a lifesaving service in our quest to reduce death and injury from home fires.
Every day, seven people die in home fires. Most, in homes that lack working smoke alarms. Sadly, children and the elderly disproportionately lose their lives. That’s why the Red Cross rallied an army of volunteers and launched our Home Fire Campaign in 2014. Since then, they've accomplished so much.
Each year, the Red Cross responds to nearly 64,000 disasters, the vast majority of which are home fires. So we set a goal to reduce fire-related deaths and injuries in the US by 25% by 2020.
If you or your companies are looking for a cause that you can be involved in and know that directly saves lives, I would suggest this one. Join us as we "Sound The Alarm" with the American Red Cross.
Why clean air ducts?
Before and After Duct Cleaning
Why Clean Air Ducts?
Answer: Because they get dirty!
In addition to normal accumulations of dust and dirt found in all homes with air ducts, there are several other factors that can increase the need for regular HVAC system cleaning:
- occupants with allergies or asthma
- cigarette or cigar smoke
- water contamination or damage to the home or HVAC system
- home renovation or remodeling projects
Some occupants are more sensitive to these contaminants than others. Allergy and asthma sufferers, as well as young children and the elderly tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help address.
Top Benefits of HVAC Cleaning
NADCA’s rule of thumb for consumers is that “if your air ducts look dirty, they probably are,” and that dirty HVAC systems should be inspected by a reputable, certified HVAC professional. Below are some other reasons homeowners choose to have their air ducts cleaned.
Indoor Air Quality
Indoor air quality is one concern that homeowners have when they decide to investigate air duct cleaning. Your heating and cooling system are the lungs of your home. The system takes air in and breathes air out.
Through normal occupation in a home, we generate a great deal of contaminants and air pollutants, such as dander, dust, and chemicals. These contaminants are pulled into the HVAC system and re-circulated 5 to 7 times per day, on average. Over time, this re-circulation causes a build-up of contaminants in the duct work.
While dirty ducts don’t necessarily mean unhealthy air in your home, school or workplace, they may be contributing to larger health issues or harboring contaminants that could cause serious problems for people with respiratory health conditions, autoimmune disorders or some environmental allergies.
According to the U.S. Department of Energy, 25 to 40 percent of the energy used for heating or cooling a home is wasted. Contaminants in the heating and cooling system cause it to work harder and shorten the life of your system. Although filters are used, the heating and cooling system can still get dirty through normal use.
When an HVAC system is clean, it doesn’t have to work as hard to maintain the temperature you desire. As a result, less energy is used, leading to improved cost-effectiveness.
SERVPRO of North Kanawha Valley Professionals routinely inspects the heating, ventilation and air conditioning unit (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.
However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind for the health of your system.
Duct Cleaning Starting at $399.99 for up to a 3-bedroom home with one HVAC unit.
Each additional bedroom and each additional HVAC unit are $99.99. For commercial property please contact our office.
For more information on HVAC and air duct cleaning, call us today,(304)755-9510
Emergency Preparedness In Charleston, WV
Frogs in Charleston, WV
Procrastination is a huge issue these days.
The world we live in is full of so many distractions that keep us from doing what we know needs to be done. Social media as well as other forms of entertainment steal much of our time. We are constantly putting things off that need our attention.
We have all heard the famous Philip Stanhope quote; “Never put off till tomorrow what you can do today”, but most of us LIVE by Mark Twain’s quote: “Never put off till tomorrow what you can do the day after tomorrow”.
Preparing for an emergency is one thing we never want to put off.
Do you check your smoke alarms regularly to make sure they are working properly? Do you know important phone numbers without counting on your smart phone? How about an emergency plan; do you have one in place?
SERVPRO of North Kanawha Valley can help you get prepared NOW!
Our Emergency Ready Plan (ERP) can keep you prepared in the event of an emergency. You will have all the important information you need all in one convenient place. Things like phone numbers, locations of shut-offs for utilities, hazardous material list and locations and so much more.
The ERP is available as an App, desktop version and even can be printed and kept in a secure location off site to be accessed when electronics are not working properly. https://ready.SERVPRO.com/
The best thing about our ERP is that we create it at absolutely no charge to you.
As our Dads would say back in the day; “So, what are you waiting for, Christmas?”
Call 304-755-9510 to schedule your Emergency Ready Plan today.
If you struggle with procrastination, then check out Andy Molinsky’s article on LinkedIn; 5 Simple Tips That Can Help even the worst Procrastinator. https://www.linkedin.com/pulse/5-simple-tips-can-help-even-worst-procrastinators-andy-molinsky
Summer Grilling Safety Tips for Charleston, WV
Grill Safety to consider when breaking out your inner backyard culinary skills.
June and July are peak months for summer grilling fires. The Memorial Day weekend is approaching quickly, it’s time to dust off the grills and let the inner backyard culinary skills to work. As exciting as it is to break out the grill for the official start of the summer season right, we have to always consider the safety that needs to be taken when preparing to light up the grill.
NFPA (National Fire Protection Agency) says that the U.S. fire department responded to an average of 8,900 home fire that involved the use of grills, hibachis, or barbecues per year. These 8,900 fires caused annual averages of 10 civilian deaths, 160 injuries, and $118 million in direct property damage. Almost all the losses resulted from structure fires. The leading causes of grill fires were a failure to properly cleaning of the grill, placement of the grill because it was placed to close to a structure, and leaving the grill unattended. Five out of six (83%) of grills involved in home fires were fueled by gas while 13% used other sources of fuel.
Precautions to take while grilling
- Stay alert when grilling. Avoid grilling when you are tired or have consumed too much alcohol.
- Do Not leave your grill unattended.
- Keep the grill in a place that is free from flammable items and away from porch rails, and low lying branches.
- Keep children and pets as far away from the grill as possible
- Check the gas tank hose for leaks before using it for the first time each year.
NOTE: A light soap and water solution applied to the hose is a great way to check for leaks. You can often smell a propane leak, but propane will also release bubbles when the soap and water solution is applied. If you detect a leak, turn the gas tank and grill off. If the leak stops, get the grill serviced by a professional before using it again. If the leak does not stop, call the fire department.
- Always make sure your gas grill lid is open before igniting.
- If you smell gas while cooking, immediately move away from the grill and call the fire department. Do not move the grill.
- If the flames go out for any reason, turn the grill and gas off and wait at least 15 minutes before re-lighting it.
- Keep your grill clean by regularly removing grease or fat buildup from the grates and trays below.
Charcoal grill safety tips to consider:
- If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquid to the flames.
- Keep charcoal fluid out of the reach of children and away from heat sources.
- Electric charcoal starters do not use fire. Be sure to use an extension cord for outdoor use.
- When you are finished grilling, let the coals completely cool before disposing in a metal container with a lid.